Returns

If for any reason you are unsatisfied with your order, you may return/ exchange it within 14 days of receiving the item(s). Please note, we do not accept return for any earrings due to strict hygiene policy. The item(s) must be returned unused/ unworn and in its original packaging. Sofia Street do not cover the return postage costs, nor do we refund the initial postage unless an item is faulty, in which case we will cover these costs. You will be notified via email within 5 business days of us receiving the item(s) as to whether your return has been either approved or rejected, and if approved the refund will then be actioned. Please allow 14 business days for the refund to be processed and for the credit to appear on your statement. To initiate your return, please email us at: info@sofiastreet.co.uk